| Return Authorization |
To
obtain factory service for your Sunfire product, call Tech Support
at (425) 335-4748, 8 AM to 5 PM, Pacific Standard Time, M-F to explain
the problem and request a RA (Return Authorization) number. We do not
issue RA numbers via email.
Please have the following
information available when you call. |
|
|
- Serial Number
Located either on the gold label on
the back of the unit or on the the bottom of the unit. If this is hard
to access you can also find it on the product shipping carton.
|
- Detailed description
of problem.
Including an explanation as to the conditions in which the problem was
first noticed. For example, after a power outage, the center channel
and subwoofer no longer work. If the failure is intermittent, how often
does it reoccur?
|
- Contact Name, Address (return shipping address, no P.O boxes) , Phone (daytime contact number)
|
- Method of payment if
out of warranty All out of warranty
repairs will be a flat rate, this includes all
parts, labor and return shipping and possible shipping carton (see below).
Shipping charges to the factory are paid by you. Payment is arranged at
the time of service request. We accept VISA, Master Card, Amex,
Certified Check or Money Order. Your credit card will not be billed
until we receive your unit, repair it and it is ready to be shipped
back to you.
|
- Date of Purchase
All warranty repairs must be accompanied with a dated proof of
purchase. A dated sales invoice from an authorized dealer is acceptable
proof of original purchase date. If a customer does not have the
original invoice, we will add six months to the date of manufacture
(first four digits of serial number) to determine the start of the
warranty period and if the product is to be serviced under warranty.
|
| What to
Send |
Do
not send power cables, manuals, remotes or any other accessories unless
instructed to do so.
Include a legible note with your name, shipping address (no P.O.
boxes), contact phone number, RA number, and a detailed description of
the problem, including how our technicians can duplicate it. For
warranty repairs please include a copy of the original sales invoice.
|
| Packing
Instructions |
Be advised to properly package your product to be returned to Sunfire.
Bubble wrap and/or packing peanuts are not considered proper packing.
If you do not have proper packing, upon request Sunfire will send you a
box and packing at no charge.
Please note: The flat rate repair charge does not cover shipping damage.
Initial shipping costs to the factory are not paid by
Sunfire
Corporation. Return ground shipping from service is covered, express
shipping is available for an additional
charge.
Ship To:
Sunfire Corporation
1920 Bickford Ave.
Snohomish, WA 98290
Important!! Write the RA number on the outside (top) of the box.
|
| Warranty Period |
| All Subwoofers |
Two (2) Years |
All Amplifiers
|
Five (5)
Years
|
Tube Preamps
|
Five (5) Years
|
TGP-5 Processor
|
Three (3) Years
|
| Preamps / Processors |
Two (2) Years
|
Receivers
|
Two (2) Years
|
|
We can not determine
from the serial number when the unit was purchased, only your dealer
would possibly have that information. We can determine when the product
was manufactured and will warrant the product from that date, however,
there is sometimes a significant lag time between the manufacturing
date and the purchase date.
Please note: Sunfire warranties are transferable should it be sold or
given as a gift.
All repairs by the Sunfire Service Department carry a (1) one year
warranty from the date of repair.
The entire unit must be returned (no parts or
subassemblies) to warranty the repair.
Warranty Is Void If:
- The line fuse has been changed with a higher
value.
- The unit has been worked on by an unauthorized
repair shop.
- Any internal fuses have been replaced.
- Unit has been modified in any way.
- Unit has been damaged by abuse, (i.e., broken
binding post, power cord cut off, etc.).
Full
terms of the warranty are included in each User's Manual with the
unit.
Extended Warranties:
Sunfire does not offer extended warranties to customers directly,
however, most dealers offer extended warranty programs for products
they sell, please contact your Sunfire dealer where the unit was
purchased for details and procedures for service.
|
| Out
of Warranty Repair Rates (flat rate) |
Current Models Subwoofers:
|
$350 |
Current Electronics :
|
$450 |
Subwoofers 7 years or older:
|
$450 |
Electronics 7 years or older:
|
$600 |
Freight to Sunfire is paid by customer
Return ground freight to customer is included in our new flat rates. All other freight requests are paid by the customer. No exceptions.
|
|
Repair charge does not cover
physical damage or damage caused by shipping.
|
Express Shipping (UPS)
|
Three
Business Days
|
$75.00
|
Two Business Days
|
$90.00
|
Next Business Day
|
$125.00
|
|
| Shipping
Damage |
If we receive a
damaged product we will contact you with details of the damage. If
practical, we will also provide you the estimated cost to
repair the damage(s) resulting from shipping. This charge will be in
addition to the flat rate repair charge for products that are out of
warranty, products within the Sunfire warranty period are not covered
for damages due to shipping.
The repair process will not begin until:
- A damage claim is filed. (Claims must be presented to
the carrier from the sender)
- The unit is inspected by the carrier.
- We have written authorization and method of payment
from the owner/sender to proceed with the repair at the estimated
charges.
Please note: It has been our experience that most carriers will not
honor insurance claims for improperly packaged goods. |
|
Sunfire Service Policy  [
Download ] |
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